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QALA DATA CENTER

Introduction

Under QALA, IDC Services has built a mission critical Internet Data Centre to provide world-class hosting services for our customers. Providing the fastest and most reliable routing of traffic, we have multiple connections to major Internet backbone carriers with OC-3 and ATM connections using the BGP-4 routing protocol. The IDC Services Internet Data Centre is built with N+1 redundancy throughout, including multiple HVAC systems and redundant power. The backup diesel generators are tested every month to ensure they are functioning properly in the event of power grid failure. The Centre is also subjected to 24/7 live monitoring, CCTV, and a biometric access control system, 365 days a year.

 

 

Facilities

Brand new, state-of-the-art facilities located in the west of Singapore

20,000 square feet of hosting space and a secure dedicated private room for private hosting

Dual electrical grid connection from independent substations

Internally redundant, bypassable 250 kVA UPS systems

Dedicated backup generator with manual bypass to second backup generator in case of a generator failure

Fault-tolerant 600V air conditioning system with humidity regulation

Air-conditioning units connected to generator power for unlimited runtime in the event of utility power failure

Stratified air flow design for increased cooling efficiency and lower energy costs

Fire Suppression System with multiple zones, central control, and secondary sprinkler system

Dedicated backup generator with manual bypass to second backup generator in the event of generator failure

Infrastructure built to comply with seismic code

24/7 environment and response

 

 

Infrastructure

Fully redundant core switches, routers and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability

Multiple ATM backbone trunks for fast network performance and traffic spike tolerance

99.9% uptime guarantee (with specific SLA)

Multiple, fault-tolerant upstream ATM connections

Burstable and Uncapped bandwidth for every customer, at a minimum connection speed of 100Mbps

Broadcast and internal (non-Internet) traffic is unmetered!

Shared and dedicated bandwidth on demand or metered charging

Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 Carriers and direct connectivity to QALA gigabit backbone

Fully segregated network for staging/testing area that is not only physically separated but also on the network layer to prevent testing from affecting co-location

24/7 proactive network for monitoring response in two geographic monitoring centres

 

 

Infrastructure

Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response

"Mantrap" entry with key card and biometric access authentication

Segmented co-location and main server rooms

Staging area that is separated physically and on the network layer to prevent testing from affecting co-location

24/7 CCTV surveillance and recording

Closed wiring conduits for all wiring and fibers outside the server room and within the co-location room

Limited staff access to server rooms

Access logging on all key card doors

Rotated off-site backups

24/7 building security monitoring and engineering response

 

 

Support

24/7 security, technical support, and remote hands-on premises

Expertise with Windows and Linux platforms

Expertise with multiple server configurations (VPN, Load balancing, Firewalls)

Network monitoring with 24/7 response

Custom network monitoring with user-configurable notification

DNS management

Free hardware repair (dedicated customers only)

Root access (dedicated customers only)

Advanced traffic monitoring with per-service and per-IP breakdowns